At Smilvin, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage in our services.
1. Information We Collect
We collect various types of information to enhance your experience with our services. This includes personal identification information such as your name, email address, phone number, billing and shipping addresses, and payment details when you make a purchase or create an account. We may also collect non-personal identification information, like your browser type, operating system, IP address, and browsing patterns, to improve website functionality and ensure a better user experience.
2. How We Use Your Information
We use your information for the following purposes:
To process transactions, manage orders, and complete your purchases.
To enhance our website's functionality and improve user experience.
To communicate with you regarding your account, orders, or promotional updates (with your consent).
To prevent fraud and ensure secure transactions.
3. Cookies and Tracking Technologies
We use cookies to provide a personalized browsing experience. Cookies help us track your preferences and improve our content, products, and services. You can adjust your browser settings to manage or disable cookies, but some website features may not function properly if cookies are disabled.
4. Third-Party Services
To fulfill orders, we may share your information with trusted third-party providers, including payment processors and shipping partners. These partners are obligated to keep your data secure and use it solely for the purposes stated.
5. Data Security
We take data protection seriously and implement a variety of security measures, including encryption, firewalls, and secure servers. However, no data transmission method is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Return Policy
If you wish to return an item and exchange it, you must send the product, along with the original bill and tags, to our address within 5 days of the purchase date. Once received, we will process the return, and you can expect a refund to be issued to your bank account within 10 days.
7. Contact Us
If you have any questions or concerns about our privacy practices, please feel free to contact us at:
- Email: info@smilvin.com
- Phone: +91 9316023464
- Address: Angle business center, Mota varachha, surat-India.
